Performance Evaluation System

Organization – FedEx
Issue – They are struggling with late deliveries. They are lagging UPS and USPS (I had a personal experience with them recently) with meeting their delivery metrics goals
Solution – FedEx does not have a performance evaluation system in place. They replaced their annual reviews with more touchpoints of coaching and feedback. For this to work, there must be a system of accountability to ensure the coaching/feedback is happening or the leaders must be trained to properly coach to the behaviors that will give them the desired result the company needs.
They need to be trained on benchmarking, establishing a scorecard to track improvements/milestones, and celebrating incremental improvements For more information on performance evaluation system check on this :https://en.wikipedia.org/wiki/Performance_appraisal

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